ENERGY PROVIDER OVO FINED – The company is to pay £2.4m over complaint failures
One of the Uk’s largest energy companies by the name OVO is to pay £2.4m in compensation after the regulator Ofgem found it had not been dealing with customer complaints correctly.
Energy Ofgem said that 1,395 Ovo customers were hit by problems, including long delays in dealing with complaints, in some cases up to 18 months.
OVO will pay £378,512 directly to affected customers and due to the “severity of consumer detriment”, OVO also paid £2m to the Energy Industry Voluntary Redress Scheme, which provides money to charities helping vulnerable customers.
Those affected will get about £271 on average in compensation, while Ovo will also pay £2m to Ofgem said affected customers would be contacted directly by Ovo, and do not need to take any action.
The energy regulator said that following its intervention, Ovo had given more resources to complaint handling, and improved its complaints management system.
