British Gas owner Centrica has revealed a fresh customer exodus at the start of the year and warned that a “challenging trading environment” will put further pressure on its annual performance.
The FTSE 100 company said it lost 234,000 UK home energy supply accounts in the first four months of 2019, partly blamed on changes to the government’s energy price cap.
Centrica said in a trading update that its performance was hit by a “specific set of external factors” including the price cap as well as warmer than usual weather and falling UK natural gas prices.